A message from NiSi UK

update from the 16/12/22 for DPD deliveries

We’ve got some important information regarding DPD deliveries in the lead-up to Christmas.

DPD have recently been in touch with us to provide information regarding their delivery services in the lead-up to Christmas

Firstly, they’ve informed us that they’re currently experiencing a 1-3 day delay on shipping due to unprecedented demand. This has been primarily caused by the ongoing industrial action from Royal Mail.

Furthermore, until further notice, DPD will be suspending next-day deliveries in a small number of locations. 

The following postcodes will be affected by this suspension:

EdinburghLincoln DepotTynesideWarrington
EH20 – 22LN4TD12CH65
KY16 NE61WA2

Additionally, DPD have also informed us that their final cut off day for Christmas delivery will be 22 December. All parcels shipped with DPD on or before 22 December should be delivered by 24 December

Please note that for the postcodes listed above, the final cut off day for Christmas will be 20 December.

Why are these postcodes affected?

DPD have seen an increase in customers using their service due to the ongoing industrial action by Royal Mail. As a result of this, some depots are struggling to keep up with demand, and so they’ve been required to adjust operations in certain areas.

We give two solutions for our shipping as following:

Due to recent strike action taken on the first weeks of December, Royal Mail have advised to allow up to 10 working days before deliveries take place.

Royal Mail Tracked 48: £5 on orders below £35 total cart, and free of charge on orders above £35 total cart, with the current situation ongoing with Royal mail, deliveries are up to 10 working days.

Express Delivery: Cost £10 and gets delivered with DPD courier (sometimes, on busy times, can be with Royal Mail Tracked 24 or Royal Mail Special Delivery as an equivalent service). For orders made before 1pm, this will be aimed to be delivered on the Next Working Day, Monday to Friday (please check the above update for the 16/12/22).

We know this might be frustrating to wait a long time for your order, but this is a very difficult time for every E-commerce platform selling online their products, with some orders taking up to 10 working days to be delivered with the tracking not showing any updates regarding the parcels, like “sender despatching the item” message. If you see this message on your Royal Mail tracking, this means that the item has been scanned by our warehouse and it has been given to the Vehicle Courier from our warehouse, but Royal Mail, with their current situation, is not scanning their parcels as soon as they receive them, meaning delays on showing updates on your tracking.

The NiSi UK Team

A message from Royal Mail

“National strike action dates formally notified by the CWU”

“The CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take national strike action on Friday 9 December, Sunday 11 December, Wednesday 14 December, Thursday 15 December, Friday 23 December and Saturday 24 December 2022.”

Royal Mail has well-developed contingency plans, but we cannot fully replace the daily efforts of our frontline workforce. We’ll be doing what we can to keep services running, but we are sorry this planned strike action is likely to cause you some disruption.

On days when national strike action is taking place:

  • We will deliver as many Special Delivery and Tracked 24 parcels as possible
  • We will prioritise the delivery of COVID test kits and medical prescriptions wherever possible
  • We will not be delivering letters (with the exception of Special Delivery) or Door to Door mail
  • We will not be accepting customer handovers of Door to Door contracts at our Walk Bundling Centres

Message from the Royal Mail website here

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