All orders placed on nisioptics.co.uk ship from our UK warehouse, with tracking. As soon as your parcel leaves the warehouse, we email you the tracking link.
Delivery options and prices
| Your basket | Tracked 48 | Tracked 24 | Signed Express Next Day |
|---|---|---|---|
| Under £60 | £4 | £5 | £10 |
| £60 to £299.99 | Free | £3 | £10 |
| £300 and over | Free | Free | £10 |
The basket value is calculated before any discount code, so a code never makes you lose free delivery.
- Tracked 48: usually delivered in 2 working days after dispatch. Photo proof of delivery.
- Tracked 24: usually delivered the next working day after dispatch. Photo proof of delivery.
- Signed Express Next Day: delivered the next working day after dispatch (Monday to Friday), with a signature on delivery.
At checkout, each option shows the date your order is expected to arrive. Northern Ireland: allow one extra day.
Jersey and Guernsey: Tracked 48 only, £5, free on orders of £60 and over.
Your parcel, your way
With Tracked 48 and Tracked 24, you can follow your parcel from the tracking link and, before it reaches you, ask for it to be left in a safe place, with a neighbour or at a pickup point near you. When the parcel is delivered, the courier takes a photo as proof of delivery.
When your order leaves our warehouse
- In-stock orders paid by 2pm, Monday to Saturday, usually leave the same day. This is not guaranteed in peak season and around bank holidays.
- Orders paid after 2pm, or on Sundays and bank holidays, leave the next working day.
- Delivery times start from dispatch, not from when you place the order.
- PayPal eChecks and bank transfers can take up to 5–7 working days to clear. Your order ships once the payment has cleared.
Items on backorder
Products on backorder show their expected arrival time on the product page. If your basket has items in stock and items on backorder, at checkout you can choose:
- One shipment: everything ships together when the backordered items arrive.
- Two shipments: in-stock items ship now, the rest when they arrive. Each parcel follows the delivery prices above, based on its own value, plus a £5 service fee.
Damaged parcels
If your order arrives damaged, write to us at info@nisioptics.co.uk with photos of the package and the product. We will send a replacement and arrange the return of the damaged item, at no cost to you.
Delivery disputes
The courier’s proof of delivery (photo or signature) counts as proof of delivery. If you believe your parcel was not delivered, contact us: we will open a Denial of Receipt with the courier on your behalf, free of charge. Courier investigations can take up to 28 working days. If the outcome is in your favour, we will send a replacement of equivalent value.
Special requests
For special shipping requirements, please contact us at info@nisioptics.co.uk before placing your order. Our team is always happy to help.