Warranty, Rights of Cancellation and Refund Policy

NiSi UK products are covered by a legal guarantee of conformity for a period of 24 months from the date of purchase in accordance with the Consumer Code (articles 128 et seq.) And protects the consumer in case of purchase of defective products. The legal guarantee of conformity follows the terms and conditions of the Consumer Code and, in a non-exclusive way, also the following conditions:

1. The NiSi UK warranty covers material and manufacturing defects existing at the time of purchase and during the first 24 months.
2. The guarantee can be applied only upon presentation of the proof of purchase, for online purchases you must present the order number received at the time of order confirmation. It is unnecessary to present another proof of purchase, the order number received by email when ordering is sufficient.
3. During the warranty period and by submitting proof of purchase, you will have the right to have any manufacturing defect repaired or the faulty product replaced free of charge.
4. NiSi UK, a brand managed by Bulb Mode SRLS, can only provide guarantees for NiSi products purchased on the NiSi UK eCommerce portal (this website). As required by current legislation (Consumer Code, articles 128 et seq.).
5. The warranty is in any case provided by the seller by law, if you have purchased from channels other than the official NiSi eCommerce channel (this site, www.nisioptics.co.uk),  contact that store or seller direct.

The NiSi UK warranty does not cover normal wear and tear, deterioration or damage caused by water or fire, damage through inexperience, incorrect use, loss or theft.

Please contact us here to proceed with the possible activation of the Warranty service, the shipment of the product may be required to evaluate the damage.

Rights of Cancellation and Refund Policy

To be sure that our customers are satisfied with their purchase and as required by the terms of the law, within the first 14 days of delivery of the products purchased through this eCommerce portal, it is possible to return the material and get a full refund including any shipping costs incurred when ordering. Important information:

1. The 14 calendar days are counted from the date of receipt of the goods, the delivery date on the tracking of the package will be used to authenticate this date.
2. The shipment cost of the returned product is always charged to the returning applicant as per the terms of the law. Except for any agreements made on a case by case basis.

The return request must be sent through our contact form together with the purchase receipt (email or order number) to obtain the return address or following the procedure below:

How to start your return

Please click on the link below to start the return process. Enter your order number and postcode when prompted.

Start your return here

Select the item you wish to return, then print the return label at the end of the process. Please attach the label to a separate cardboard box and take the parcel to your nearest post office.

Important: Please do not attach the return label directly to the original product box. The original product packaging must be protected inside an outer cardboard box. If the label is attached directly to the original product box, the packaging may be considered damaged and handling and repackaging fees will be deducted from your refund.

Before sending the return, please also send us clear photos of the original product box, showing its current condition to our WHATSAPP customer care chat, mentioning the order number and the reason for the return.

If the box has been opened and/or the warranty label has been removed or damaged, handling and repackaging fees will apply, and these costs will be deducted from the final refund amount.

Upon receipt of the returned product, we will inspect the item and its packaging. This process may take up to 5 working days after the return is delivered. Once the inspection is completed, we will process your refund.

Please note that it may take a further 5–7 business days for the refund to appear in your account, depending on your payment provider.

We appreciate your business and apologise again for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to contact us.

The right of cancellation will not be applicable for products that, upon inspection, are deemed to have been damaged due to inexperience, wear, impact, incorrect use or tampering.